Frequently Asked Questions

We've compiled a list of commonly asked questions by our users

All themes have a no questions asked 14-Day refund policy. If you aren’t happy with a theme, or you’ve simply changed your mind, just contact us via our contact page and we’ll issue a refund.

We operate 9am – 5pm SAST Monday to Friday, our lead time on first response is 12hrs, we cannot guarantee how long your request may be completed but we’ll do our best to make sure that your query is solved as soon as possible.

We suggest consulting our documentation before opening a support ticket, as we’ve gone through great length to cover each feature of our themes.

You’ll receive an email regarding theme updates which will contain a download link. You can also access the latest zip files in your Lemon Squeezy profile.

It depends on the license that you’ve purchased, please have a look at our pricing page for theme usage limits.

We have a separate developer license available for our themes which include all of the source SCSS and JS source files, and compilers.

We build all of our themes with the Ghost Starter theme and TailwindCSS, making it easy to modify and adjust.

Our support covers theme issues relating to functionality, fixing bugs and solving theme-specific issues. If you’d like us to customize or install your theme for you, please use our contact page. If your support question relates to Ghost itself, please contact the Ghost Support team or Ghost Forum.

No, while you can purchase a developer license which will provide you with the source files, you cannot resell our theme as-is.

We provide 1 year of support when purchasing our licenses, with an additional year of support  for $49

If you use Ghost Pro, you must be on the Creator plan. The Starter plan will not allow you to use custom or premium themes.

Our Starter plan comes with a selection of official Ghost themes. If you want to build and use a custom or premium theme, this can be done on any of our higher plans. Ghost Pro Pricing

For pre-sales questions, additional services and questions about our company, please visit our contact page. We will get back to within 24 hours.

For theme support please consult our documentation page first, and log a support ticket if you can’t find the solution you’re looking for.

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