Effective Date: October 1, 2023

Thank you for choosing Coastal Themes for your Ghost publishing platform needs. We are committed to providing you with the best support for our themes. Please read the following support policy carefully to understand the scope of our support services.

1. Support Response Time:

Support requests will be attended to within 24 hours of submission during our operating hours, Monday to Friday, 9 am – 5 pm South Africa Standard Time (SAST), excluding weekends and holidays. We strive to provide timely assistance to ensure a seamless experience with our themes.

2. Scope of Support:

Our support is limited to addressing inquiries and issues related to the features and functionalities of the themes developed by Coastal Themes. We are here to help you make the most of our themes.

3. Exclusions:

Support does not include assistance with custom coding, theme customization, or support for themes that we did not produce ourselves. We recommend seeking assistance from a qualified developer or consultant for any custom modifications.

4. Theme Installation Services:

If you require full theme installation services, please contact us via email at [email protected]. We offer installation services to ensure that your theme is set up correctly and runs smoothly.

5. Support for the Ghost platform:

For issues or questions related to the Ghost publishing platform itself, please contact the official Ghost support. We are focused on providing support for our themes and may not be able to assist with platform-specific inquiries.

6. How to Submit a Support Request:

To request support, please contact us at [email protected] with a detailed description of your issue, including relevant screenshots and website URLs where applicable. The more information you provide, the quicker we can help you. You can also visit our Support Page for assistance.

7. Theme Updates:

We periodically release updates for our themes to improve performance and fix any issues. It is recommended that you keep your theme up to date to benefit from the latest enhancements.

8. Disclaimer:

While we strive to provide the best support possible, we cannot guarantee the resolution of all issues. The resolution may depend on the complexity of the issue, and we will make our best effort to assist you.

9. Policy Changes:

Coastal Themes Pty Ltd. reserves the right to modify this support policy at any time. Updates will be posted on our website, and the new policy will take effect on the date specified.

Privacy Policy:

Please review our Privacy Policy for information on how we handle your data and protect your privacy.

We appreciate your business and value your trust in Coastal Themes. Our goal is to make your experience with our themes as smooth and enjoyable as possible. If you have any questions or need assistance, please do not hesitate to reach out to us.

Best from Cape Town,
Coastal Themes Pty Ltd.
6th Floor Bree Castle, 68 Bree Street
Cape Town, South Africa